{"id":7054,"date":"2017-03-15T10:04:53","date_gmt":"2017-03-15T10:04:53","guid":{"rendered":"https:\/\/emergeperformance.net\/?p=7054"},"modified":"2023-08-07T04:20:18","modified_gmt":"2023-08-07T04:20:18","slug":"n-the-flow-with-keith-carter","status":"publish","type":"post","link":"https:\/\/emergeperformance.net\/zh\/2017\/03\/15\/n-the-flow-with-keith-carter\/","title":{"rendered":"In the Flow with Keith Carter"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

In this month\u2019s \u201cIn the Flow\u201d interview, we sit down with Keith Carter \u2013 a Senior Visiting Fellow at the National University of Singapore \u2013 to take a closer
look at how companies can harness the power of big data and modern business intelligence strategies. Keith is author of the book Actionable Intelligence: A Guide To Delivering Business Results with Big Data Fast!<\/em> and has more than 20 years of professional experience in consulting and supply chain management.<\/p>

Let\u2019s start by talking a little bit about big data. Everyone\u2019s talking about it \u2013 governments, newspapers, companies. What does it mean?<\/strong><\/p>

Big data means nothing. Many people take a different view on this. They say, \u201cWhat do you mean \u2018big data means nothing\u2019? You have to have the data.\u201d No. It\u2019s not its bigness that\u2019s important. You have to have a question. And after you get some data to answer that question, you get an even better question. So what big data is about is that we can ask really good, interesting questions and get facts about the answer in ways that we\u2019ve never been able to in recorded history.<\/em><\/p>

There are two aspects to this. One is that it has been a long time since people have all pretty much spoken the same language. A hundred years ago, most of the world was speaking their own tribal languages around the world. That was a barrier in a sense. Now we have these devices that let us share. The other aspect is that from a data capture perspective, there\u2019s so much data that we previously weren\u2019t capturing about the world around us in a way that we could process it, store it, reprocess it and so on.<\/em><\/p>

What I mean by that is that we don\u2019t appreciate how much data we process as humans. This is the exciting prospect of big data. In elementary school we learned about probability. If I take a coin and flip it a thousand times, a million times, equally weighted, heads and tails, what\u2019s the probability that it will be heads or tails? 50 percent, right? If I flip it a billion times, has the probability changed? No. In fact, it\u2019s even closer to 50 percent.<\/em><\/p>

Big data is about this: we now have the systems and technology so that when we flip the coin, measure the impulse, measure the amount of flips just as it gets to the apex, know whether it is heads or tails, and as it begins to come down, measure the flipping and just before it actually reaches, we can tell: heads. That\u2019s big data. We had to capture much more data, but instead of the probability, now we can predict. We had to have much more data to do that.<\/em><\/p>

\"Keith<\/em><\/p>

How can businesses harness this?<\/strong><\/p>

Big data can help us answer questions like who is my next best customer, what will they buy, where will they buy it from? All of those things before were based on soft anecdotal evidence, maybe log files written down and discussions. \u201cOh, the last customer I saw today was from that part of town and they did a savings transaction.\u201d And of course, there wasn\u2019t enough computing power or processes in place to look at every single branch and ask all of the supervisors that same question. Some banks and some organisations were better than others. They would make sure at the end of the day that everyone would give a report. But it was still based on the best that the salesperson could provide.<\/em><\/p>

Now, with a camera we can see how many people came in, what they went to look at, we can tell when they go to pay. We can connect data. We can know if they came back before. All these pieces of information, all these data that are now available on computers and people are trying to figure out what to do with it.<\/em><\/p>

Never before in history as we know it have we had so much data, and as a result the potential to create so many interesting jobs. The challenge is that these are new jobs. These are for people who are very hungry. These are things not where you can have a very structured plan of this is what you\u2019re going to do. No one knows what to do; they\u2019re finding out what to do. The value hasn\u2019t been unlocked yet, and that\u2019s why it\u2019s so valuable. So then you have to look back and say, \u201cHave we instilled the right capabilities? Are we ready to handle: \u2018Here\u2019s the data, tell me what it says.\u2019?\u201d There\u2019s no structure.<\/em><\/p>

So big data is not about data. It\u2019s about questions, and behind those questions there is curiosity. If you ask the right questions, the answers will show up.<\/strong><\/p>

I think I\u2019ve crashed every database I\u2019ve ever touched. I always query too much, I run something and then crash. But then: reset, wait a little and it\u2019s back. When you start to ask the questions, you\u2019re going to find that maybe you go to a place where you don\u2019t have the data. Find out faster, if that\u2019s the case. You find the gaps or you realise maybe that the way you capture the data is no good.<\/em><\/p>

In the book I talk about SWAT: strategic business question, wrangle the data, analyse it and take action. For business, SWAT has to be fast. The customer comes in to look at your product. How do we shop today? We go into a store and look at a new product, and then the very next place we look is our own big data device \u2013 our phone. Why is this big data? Because I have the whole world here. I can\u2019t read the instructions? I use Google Translate to see what it says. I take a picture and see what the other products are. I go to Amazon and see the pricing. Can I ship it plus everything at a discount? Can you imagine doing that 20 years ago? With smartphones, our options are endless. We as people, as consumers have already well adapted to using big data, but businesses and schools are far behind.<\/em><\/p>

Maybe they are asking the wrong questions.<\/strong><\/p>

Right! They don\u2019t ask questions. I see you every day, you keep coming, I keep selling, finished. It\u2019s like the coffee shop that will never increase its prices even though Starbucks has gone to $7 for a cup of coffee. The same person is there at the coffee shop selling coffee for 50 cents, while over at Starbucks it\u2019s $7. You can argue, well, Starbucks has air-conditioning and maybe the seats are nicer, but $7?<\/em><\/p>

So then the question becomes: when do we begin to ask the right question? Of the customers who come to my kopitiam, which one is price insensitive, so that I can raise my price to $2? Which one drove in with a Mercedes to Tiong Bahru Market and would nonetheless choose to go someplace else if I raised my price to 60 cents? How can that be? Which one is the Japanese customer who is just so interested in trying out Tiong Bahru Market and is willing to pay? There are differences.<\/em><\/p>

Some people will say that\u2019s unfair. Well, airlines do dynamic pricing all the time. Amazon, Alibaba \u2013 they all do dynamic pricing. Who\u2019s out there in the street protesting? No one. So now I have a taxi uncle who comes in versus a Japanese tourist. Should I do dynamic pricing? Why not. Why do I have to display my price on the board? Why not just as you swipe your card, then I charge. The bus charges me like that. I have no idea whether I\u2019m going to 70 cents, $1.25. When do you know how much you\u2019re going to pay?<\/em><\/p>

That\u2019s challenging the paradigm of old business models.<\/strong><\/p>

Absolutely, of old business models. But I have to tell you: would I pay $3 to the lady at Tiong Bahru Market who\u2019s there with her husband at 5:30am cranking out really the best yinyang\u00a0<\/em>that I\u2019ve ever had in Singapore? Yes I would. But I\u2019ve tried to pay them that much and they wouldn\u2019t take it. The model is so different. Even at Starbucks they\u2019ll take a tip after you\u2019ve paid $7 for your coffee!<\/em><\/p>

Starbucks is all about data. They know their customers, they know how much they\u2019ll spend, they track when you use the wifi, they track what you buy. They have the app that you can order on and they\u2019re tracking what you order. And on and on. They\u2019re using so much data. And did they lose money? Did they go out of business? No. They are publicly listed and doing very well.<\/em><\/p>

The coffee uncle \u2013 he\u2019s 50, 60 years old \u2013 whose son is there, no help. He could do the data. Listen, let\u2019s make sure you don\u2019t have too much coffee at the end, let\u2019s measure how many cups you actually use, let\u2019s analyse. There\u2019s a good amount of data that the coffee uncle also has. Do they capture it? Do they have a question? No. The reason that they don\u2019t have any data in the first place is that they don\u2019t have any questions about the data.<\/em><\/p>

But you know what they know that\u2019s really big data? When I walk in there, they do facial recognition on me and they know what I want. They also do behavioural recognition on me and they know that I\u2019ll pay. There\u2019s a lot of data that they are processing. And they don\u2019t just know me. They know this one and that one. They really do manage the data, and the question they ask themselves all the time is who is this customer, how can I serve them, how can I keep them happy. Those are really good questions, but they\u2019re not taking it further to really understand it even more.<\/em><\/p>

\"\"
<\/em><\/p>

Right now the conversation in Singapore is all about supporting SMEs. Where can they start, whether that\u2019s collecting data, asking questions, etc.? What is your advice to all those struggling business owners out there?<\/strong><\/p>

Someone said something very good to me. He said that business owners sometimes forget why they opened the business. At first, they open the business because the customers had a need. And the customers loved them not because of who they were, but because they satisfied that need. After a long time, the business owner got confused and began to think it was their brand, it was their relationship, it was their business that the customer liked. No, it was always and only what they had and how they sold it.<\/em><\/p>

So SMEs need to think back to their entrepreneurial roots and say, \u201cOh yeah, I need to sell something that people want and have it there not when I\u2019m open, but when they want it.\u201d I had a client once who said to me, \u201cKeith, I need a consultant who is there at my time of need.\u201d That implies that the consultant has what she wants and is also there at the right place and at the right time. Those three things.<\/em><\/p>

So if on Facebook a customer says that they just ran out of tissues or that they are so hungry, here comes Deliveroo, replacing the market. Or if everyone keeps complaining that at 5pm they can\u2019t get a taxi, here comes Uber or Grab with private cars because the structure, the relationship between the driver and people who were there was forgotten. Lee Kuan Yew set up the taxi here in Singapore in a very special way. He said, \u201cI want it to be the first great impression of visitors to Singapore.\u201d That implies that it\u2019s available with a smile. That\u2019s been lost. At 5pm, 6pm, that\u2019s lost.<\/em><\/p>

So people don\u2019t even look at the data. The data is right there \u2013 you don\u2019t need to have big data for this. You can have it just to prove a point and show how many people are standing here or there and no one is moving. Yes, those are good facts. It\u2019s the second level. If I were to solve the first issue, the capacity issue, then it would answer the second issue of where does the capacity need to go. Fine, that\u2019s where you use big data.<\/em><\/p>

But I challenge that SMEs and others \u2013 all of us \u2013 need to ask ourselves: are we using the data that\u2019s right in front of our face? I don\u2019t need big data to know that I charge 50 cents and Starbucks charges $7 and there\u2019s somewhere in between there that I should increase my price to because my coffee went up, my rent went up, my driver went up, my car went up. That\u2019s not big data, that\u2019s just not being afraid.<\/em><\/p>

Thank you for your insights, Keith!<\/strong><\/p>

While there has been plenty of hype about big data in recent years, Keith highlights that the key lies in asking the right questions.<\/p>

Modern technology allows us to collect huge amounts of data more quickly than ever before. However, if we do not think critically and ask strategic questions
that address the heart of our business problems, all the data in the world won\u2019t be enough to help us thrive. And the first step to asking the right
questions is not being afraid of the change that these questions might bring about.<\/p>

For even more insights from Keith Carter, check out the full interview transcript at:\u00a0In the Flow with Keith Carter_full transcript.pdf<\/a> <\/em><\/strong><\/p>

Check out also his website at\u00a0http:\/\/www.keithbcarter.com\/<\/a> <\/em><\/strong><\/p>

\u00a0<\/p>

\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

In this month\u2019s \u201cIn the Flow\u201d interview, we sit down with Keith […]<\/p>","protected":false},"author":3,"featured_media":13656,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-7054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"\nIn the Flow with Keith Carter - Emerge Performance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emergeperformance.net\/zh\/2017\/03\/15\/n-the-flow-with-keith-carter\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"In the Flow with Keith Carter - Emerge Performance\" \/>\n<meta property=\"og:description\" content=\"In this month\u2019s \u201cIn the Flow\u201d interview, we sit down with Keith […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/emergeperformance.net\/zh\/2017\/03\/15\/n-the-flow-with-keith-carter\/\" \/>\n<meta property=\"og:site_name\" content=\"Emerge Performance\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-15T10:04:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-07T04:20:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"693\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"wordpress\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"wordpress\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/\"},\"author\":{\"name\":\"wordpress\",\"@id\":\"https:\/\/emergeperformance.net\/#\/schema\/person\/a23e0822b4b5bbf7be89675e718c447b\"},\"headline\":\"In the Flow with Keith Carter\",\"datePublished\":\"2017-03-15T10:04:53+00:00\",\"dateModified\":\"2023-08-07T04:20:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/\"},\"wordCount\":2329,\"publisher\":{\"@id\":\"https:\/\/emergeperformance.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/\",\"url\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/\",\"name\":\"In the Flow with Keith Carter - Emerge Performance\",\"isPartOf\":{\"@id\":\"https:\/\/emergeperformance.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg\",\"datePublished\":\"2017-03-15T10:04:53+00:00\",\"dateModified\":\"2023-08-07T04:20:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage\",\"url\":\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg\",\"contentUrl\":\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg\",\"width\":975,\"height\":693},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/emergeperformance.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"In the Flow with Keith Carter\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/emergeperformance.net\/#website\",\"url\":\"https:\/\/emergeperformance.net\/\",\"name\":\"Emerge Performance\",\"description\":\"Human capital and corporate wellness consultancy\",\"publisher\":{\"@id\":\"https:\/\/emergeperformance.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/emergeperformance.net\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/emergeperformance.net\/#organization\",\"name\":\"Emerge Performance\",\"url\":\"https:\/\/emergeperformance.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/emergeperformance.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2023\/08\/ep-favicon-.png\",\"contentUrl\":\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2023\/08\/ep-favicon-.png\",\"width\":196,\"height\":196,\"caption\":\"Emerge Performance\"},\"image\":{\"@id\":\"https:\/\/emergeperformance.net\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/emergeperformance.net\/#\/schema\/person\/a23e0822b4b5bbf7be89675e718c447b\",\"name\":\"wordpress\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/emergeperformance.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6122eb3cd29d65b89c60e735f679cd47902fbf0db24f4d484aa3d658436a30f3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6122eb3cd29d65b89c60e735f679cd47902fbf0db24f4d484aa3d658436a30f3?s=96&d=mm&r=g\",\"caption\":\"wordpress\"},\"url\":\"https:\/\/emergeperformance.net\/zh\/author\/wordpress\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"In the Flow with Keith Carter - Emerge Performance","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/emergeperformance.net\/zh\/2017\/03\/15\/n-the-flow-with-keith-carter\/","og_locale":"zh_CN","og_type":"article","og_title":"In the Flow with Keith Carter - Emerge Performance","og_description":"In this month\u2019s \u201cIn the Flow\u201d interview, we sit down with Keith […]","og_url":"https:\/\/emergeperformance.net\/zh\/2017\/03\/15\/n-the-flow-with-keith-carter\/","og_site_name":"Emerge Performance","article_published_time":"2017-03-15T10:04:53+00:00","article_modified_time":"2023-08-07T04:20:18+00:00","og_image":[{"width":975,"height":693,"url":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg","type":"image\/jpeg"}],"author":"wordpress","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":"wordpress","\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4":"11 \u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#article","isPartOf":{"@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/"},"author":{"name":"wordpress","@id":"https:\/\/emergeperformance.net\/#\/schema\/person\/a23e0822b4b5bbf7be89675e718c447b"},"headline":"In the Flow with Keith Carter","datePublished":"2017-03-15T10:04:53+00:00","dateModified":"2023-08-07T04:20:18+00:00","mainEntityOfPage":{"@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/"},"wordCount":2329,"publisher":{"@id":"https:\/\/emergeperformance.net\/#organization"},"image":{"@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage"},"thumbnailUrl":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg","articleSection":["Blog"],"inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/","url":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/","name":"In the Flow with Keith Carter - Emerge Performance","isPartOf":{"@id":"https:\/\/emergeperformance.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage"},"image":{"@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage"},"thumbnailUrl":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg","datePublished":"2017-03-15T10:04:53+00:00","dateModified":"2023-08-07T04:20:18+00:00","breadcrumb":{"@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#primaryimage","url":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg","contentUrl":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2017\/03\/Keith-Carter-banner.jpg","width":975,"height":693},{"@type":"BreadcrumbList","@id":"https:\/\/emergeperformance.net\/2017\/03\/15\/n-the-flow-with-keith-carter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/emergeperformance.net\/"},{"@type":"ListItem","position":2,"name":"In the Flow with Keith Carter"}]},{"@type":"WebSite","@id":"https:\/\/emergeperformance.net\/#website","url":"https:\/\/emergeperformance.net\/","name":"Emerge Performance","description":"Human capital and corporate wellness consultancy","publisher":{"@id":"https:\/\/emergeperformance.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/emergeperformance.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/emergeperformance.net\/#organization","name":"Emerge Performance","url":"https:\/\/emergeperformance.net\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/emergeperformance.net\/#\/schema\/logo\/image\/","url":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2023\/08\/ep-favicon-.png","contentUrl":"https:\/\/emergeperformance.net\/wp-content\/uploads\/2023\/08\/ep-favicon-.png","width":196,"height":196,"caption":"Emerge Performance"},"image":{"@id":"https:\/\/emergeperformance.net\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/emergeperformance.net\/#\/schema\/person\/a23e0822b4b5bbf7be89675e718c447b","name":"wordpress","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/emergeperformance.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6122eb3cd29d65b89c60e735f679cd47902fbf0db24f4d484aa3d658436a30f3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6122eb3cd29d65b89c60e735f679cd47902fbf0db24f4d484aa3d658436a30f3?s=96&d=mm&r=g","caption":"wordpress"},"url":"https:\/\/emergeperformance.net\/zh\/author\/wordpress\/"}]}},"_links":{"self":[{"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/posts\/7054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/comments?post=7054"}],"version-history":[{"count":0,"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/posts\/7054\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/media\/13656"}],"wp:attachment":[{"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/media?parent=7054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/categories?post=7054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emergeperformance.net\/zh\/wp-json\/wp\/v2\/tags?post=7054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}