{"id":6941,"date":"2018-09-19T09:08:02","date_gmt":"2018-09-19T09:08:02","guid":{"rendered":"https:\/\/emergeperformance.net\/?p=6941"},"modified":"2023-08-06T11:14:04","modified_gmt":"2023-08-06T11:14:04","slug":"what-is-eq-and-how-to-use-it-in-the-workplace","status":"publish","type":"post","link":"https:\/\/emergeperformance.net\/zh\/2018\/09\/19\/what-is-eq-and-how-to-use-it-in-the-workplace\/","title":{"rendered":"What is EQ and How to Use It in the Workplace"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6941\" class=\"elementor elementor-6941\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54f920e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54f920e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d6789a7\" data-id=\"6d6789a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b69b52 elementor-widget elementor-widget-image\" data-id=\"9b69b52\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"975\" height=\"402\" src=\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2018\/09\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-header-1.jpg\" class=\"attachment-large size-large wp-image-13492\" alt=\"\" srcset=\"https:\/\/emergeperformance.net\/wp-content\/uploads\/2018\/09\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-header-1.jpg 975w, https:\/\/emergeperformance.net\/wp-content\/uploads\/2018\/09\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-header-1-600x247.jpg 600w, https:\/\/emergeperformance.net\/wp-content\/uploads\/2018\/09\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-header-1-300x124.jpg 300w, https:\/\/emergeperformance.net\/wp-content\/uploads\/2018\/09\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-header-1-768x317.jpg 768w, https:\/\/emergeperformance.net\/wp-content\/uploads\/2018\/09\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-header-1-650x268.jpg 650w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25487ae4 elementor-widget elementor-widget-text-editor\" data-id=\"25487ae4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-size: 16px;\">Emotional intelligence (which is also sometimes referred to as emotional quotient, EQ or EI) has been a popular topic in recent years in discussions about career performance, with findings from various studies suggesting that EQ is an <\/span>\n<a style=\"background-color: white; font-size: 16px;\" href=\"https:\/\/www.inc.com\/travis-bradberry\/why-you-need-emotional-intelligence-to-succeed.html\" target=\"_blank\" rel=\"noopener noreferrer\">important factor influencing personal success<\/a><span style=\"font-size: 16px;\">. <\/span>\n<p style=\"font-size: 16px;\">If you\u2019re wondering what exactly emotional intelligence is, this <a href=\"https:\/\/www.youtube.com\/watch?v=_G-f2YjuMcU\" target=\"_blank\" rel=\"noopener noreferrer\">HubSpot video<\/a> provides a simple overview with a concise definition:<\/p>\n<p style=\"font-size: 16px;\">\u201cThe ability to have deep awareness of your own emotions \u2013 and the emotions of others \u2013 and use this information to guide your thinking and actions.\u201d<\/p>\n<p style=\"font-size: 16px;\">In this article, we dig into the different facets of emotional intelligence and illustrate how to use it in the workplace.<\/p>\n<p style=\"font-size: 18px;\"><strong>Applying EQ at work<\/strong><\/p>\n<p style=\"font-size: 16px;\">Citing research by psychologist Daniel Goleman, the HubSpot video breaks down EQ into five key categories, which we outline below. For each category,\nwe also provide a scenario to illustrate how you can use emotional intelligence to manage situations in the workplace.<\/p>\n<p style=\"font-size: 16px;\"><strong>1. Self-awareness<\/strong>: \u201cThe ability to understand your effect on others, play to your strengths, and admit your weaknesses.\u201d<\/p>\n<p style=\"font-size: 16px;\"><em>Scenario:<\/em> Do you like to make decisions and take action quickly? While you may see this as your way of maximising efficiency at work, your\ncolleagues might view this negatively as impatience or pushiness.<\/p>\n<p style=\"font-size: 16px;\"><em>Emotionally intelligent response:<\/em> Slowing down the pace of work may not be a viable or appropriate response in this situation. However, by\nbeing aware of how your behaviour is perceived by others, you could make an extra effort to work collaboratively with your colleagues to set clear\nexpectations regarding project timelines. This way, it won\u2019t come as a surprise if you ask them for their part of the project \u2013 it will simply\nbe you following the agreed timeline rather than impatiently pushing them for their work.<\/p>\n<p style=\"font-size: 16px;\"><strong>2.\u00a0<\/strong><strong>Self-management<\/strong>: \u201cBeing able to control your impulses and avoid acting rashly.\u201d<\/p>\n<p style=\"font-size: 16px;\"><em>Scenario:<\/em> Imagine you work at an architecture firm and a client sends you yet another change to their design requirements. While your first\nimpulse may be to fire back an angry \u201cCannot!\u201d out of frustration, this is unlikely to be productive.<\/p>\n<p style=\"font-size: 16px;\"><em>Emotionally intelligent response:<\/em> Your frustration in this situation would be understandable, but that doesn\u2019t mean you should give in to\nyour impulse to reply in anger. If you recognise that you are writing a response while angry, make yourself implement a cool-down period before\nhitting send. Go for lunch, wait until tomorrow or ask a colleague to review your response before sending your reply. By controlling your initial\nimpulse and taking the time to cool down, you\u2019ll reduce the risk of sending something damaging that you\u2019ll later regret.<\/p>\n<p style=\"font-size: 16px;\"><strong>3.\u00a0<\/strong><strong>Motivation<\/strong>: \u201cHaving the innate passion to challenge yourself and remain optimistic when the going gets tough.\u201d<\/p>\n<p style=\"font-size: 16px;\"><em>Scenario:<\/em> If your boss was looking for someone to take on a new project, would you volunteer, knowing that it might mean extra work or long\nhours to learn new skills?<\/p>\n<p style=\"font-size: 16px;\"><em>Emotionally intelligent response:<\/em> Few people like to increase their workload without a clear understanding of what the payoff might be\nfor doing so. However, if you have the inner motivation to take on this challenge, you may find that it opens the door to new opportunities\nwithin your organisation as you prove your competency and ability to handle new responsibilities.<\/p>\n<p style=\"font-size: 16px;\"><img decoding=\"async\" class=\"aligncenter lazyload\" data-src=\"\/wp-content\/uploads\/2023\/08\/What-is-EQ-and-How-to-Use-it-in-the-Workplace-bodyphoto.jpg\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 436px; --smush-placeholder-aspect-ratio: 436\/245;\" \/><\/p>\n<p style=\"font-size: 16px;\"><strong>4.\u00a0<\/strong><strong>Empathy<\/strong>: \u201cNot just listening to those around you, but really trying to understand their point of view.\u201d<\/p>\n<p style=\"font-size: 16px;\"><em>Scenario:<\/em> Imagine that one of your colleagues complains that your boss is always ignoring their ideas or suggestions.<\/p>\n<p style=\"font-size: 16px;\"><em>Emotionally intelligent response:<\/em> Rather than dismissing their concern (\u201cAre you sure? I don\u2019t think Boss does that.\u201d) or glossing\nover it (\u201cIt\u2019s too bad Boss does that, but what to do?\u201d), you could ask your colleague about examples of this and how it makes them feel.\nYou may not be able to do much about it \u2013 aside from voicing support for your colleague\u2019s ideas the next time they come up in a meeting\n\u2013 but at least you can show your colleague that you understand their concern.<\/p>\n<p style=\"font-size: 16px;\"><strong>5.\u00a0<\/strong><strong>Social communication<\/strong>: \u201cThe ability to manage relationships and productively express your emotions.\u201d<\/p>\n<p style=\"font-size: 16px;\"><em>Scenario:<\/em> If one member of a team you manage is always showing up late to work, it would be understandable if you and the other members\nof your team find this annoying.<\/p>\n<p style=\"font-size: 16px;\"><em>Emotionally intelligent response:<\/em> Rather than jumping straight to admonishing or punishing this team member, you could take the\ntime to pull them aside to discuss the issue one on one and find out whether there\u2019s a legitimate reason for their tardiness. If there\nis, you could work with them to come up with a reasonable solution; if not, you could indicate that this is not acceptable and clearly\nexplain the consequences if they continue to arrive late.<\/p>\n<p style=\"font-size: 18px;\"><strong>Boosting your EQ to better your career<\/strong><\/p>\n<p style=\"font-size: 16px;\">Having good emotional intelligence involves being aware of your own emotions and those of the people around you so you can better navigate\nthe friction that inevitably emerges in every workplace. And with fewer emotional obstacles in your path, you\u2019ll have more time to\nfocus on doing a great job at work and taking your career to the next level.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Emotional intelligence (which is also sometimes referred to as emotional quotient, EQ [&hellip;]<\/p>","protected":false},"author":3,"featured_media":13492,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-6941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is EQ and How to Use It in the Workplace - Emerge Performance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emergeperformance.net\/zh\/2018\/09\/19\/what-is-eq-and-how-to-use-it-in-the-workplace\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is EQ and How to Use It in the Workplace - 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